Global Customer Quality Director (m/f/d) Automotive
Flensburg, DE Nuremberg, DE
Job Description
At Semikron-Danfoss we manufacture power modules for our customers in the automotive, energy and industrial sectors. For our Automotive division, we are looking for a newly created leadership opportunity based in one of our sites in Flensburg or Nuremberg, Germany.
Job Responsibilities
As a Director of Customer Quality (m/f/d), you will champion an exceptional customer experience journey within our Automotive division. This pivotal role involves leading a global team of 12 individuals, including 5 managers, to enhance customer satisfaction by fostering close collaboration with sales, engineering, and operations. Your core responsibilities include:
- Leading and nurturing your team as the primary point of contact for customer feedback and enhancements. You will lead cross-functional problem-solving initiatives to address quality issues swiftly, ensuring minimal customer impact.
- Crafting and implementing a comprehensive global customer quality improvement strategy with a gentle touch, aiming to elevate our customers´ experience at every touchpoint.
- Engaging proactively with customers, traveling to assess product applications firsthand and fostering meaningful connections to understand their needs.
- Advocating for the organization's 8D completion process, gently guiding and facilitating lessons learned through meticulous root cause analysis.
- Collaborating closely with sales to establish customer trust and transparency by sharing strategic roadmaps and resolving issues promptly.
Background & Skills
We are seeking a candidate who holds a degree in mechanical engineering, materials science, process engineering, or a related technical field, complemented by extensive experience in a customer quality leadership role within the automotive sector. Additionally, we value:
- Experience in a full-scope IATF 16949 business environment, preferably with an ISO/TS 16949 Lead Auditor certification.
- Demonstrated leadership skills with a focus on fostering collaboration and effective communication.
- Proficiency in problem-solving methodologies and a dedication to continuous improvement.
- Fluent business English skills, with proficiency in German considered advantageous.
At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.
For more details about this position, please contact Imke Never, Talent Acquisition Specialist, on +49 69 8902105.
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Employee Benefits
We are excited to offer you the following benefits with your employment:
- Bonus system
- Company car
- Flexible working hours
- Possibility to work remotely
- Pension plan
- Personal insurance
- Communication package
- Opportunity to join Employee Resource Groups
- State of the art virtual work environment
This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.
Danfoss – Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.