Senior Technical Support Engineer

Requisition ID:  27912
Job Location(s): 

Apodaca, MX

Job Description

Danfoss is seeking an enthusiastic Senior Technical Support Engineer to support our internal and external technical support activities under coordination, using Danfoss systems and following guidelines and procedures, in order to prepare and carry out training, analyze, advise and report problems related to applications, define and execute projects, execute start ups, provide internal support with advanced technical knowledge on applications, validate technical materials, provide technical advice in the field to clients, accompany guarantee processes, participate in global product and application committees and act in accordance with the company's Ethics guidelines and its Quality Policy

Job Responsibilities

Responsibilities for this position include but are not limited to the following.

  • Problem and maintenance support:;Analyze internal and external maintenance problems under coordination in order to recommend initial solutions, provide emergency customer support on applications, report maintenance and support problems of attached products in applications to those responsible and advise consultants Jrs. in problem solving.

  • Startups and Projects: Define and execute application projects, execute start ups, in order to verify the installations in general, if necessary, program configurations, perform operation tests and make final adjustments, if necessary.

  • Internal Support: Support the sales and administration team regarding advanced technical information on applications.

  • Inventory level 50: Control inventory level 50, complying with the necessary procedures for the removal and inclusion of parts for attention, controlling movements, seeking to meet the desired inventory levels.

  • Technical advice in the field: Provide technical advice in the field to customers, in order to meet the requirements of customers in the field, solve problems in the applications of products with customers, provide necessary information and documents to the customer, point out opportunities for improvements in the client's application, make a final report on the visit.

  • Guarantees: Analyze products for which a guarantee has been requested and provide laboratory tests, in order to verify the validity of the guarantee in case a manufacturing defect is verified.

  • Training: Prepare training materials, provide training to customers on Danfoss products, validate technical materials, and train the internal team on the characteristics of the products and also on technical support.

  • Global committees: Participate in global committees on products and applications, in order to gather information from the local market, acquire advanced knowledge about products and create a global network.

Background & Skills

The ideal candidate possesses these skills. 

 

  • 5+ years’ work experience within a manufacturing company preferred.

  • 2+ years’ work experience with CO2 and thermodynamics applications

  • Deep understanding of cooling systems

  • Great attention to detail, ability to multitask, with strong interpersonal, organizational, problem solving and time management skills.

  • Sensitive to customers’ needs and able to create good dialog with customers.

  • Advanced English language speaking skills 

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

 

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
 

 

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.