Customer Service Representative with Italian language

Requisition ID:  24045
Job Location(s): 

Budapest, HU

Job Description

As a constantly growing company, Danfoss is looking for motivated employees who want to work with us on our success. We are looking for a Customer Service Representative with Italian to join our diverse team.

The primary function in this role is to provide commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing.

Location: Budapest

Job Responsibilities

Responsibilities for this position include, but are not limited to, the following. 

 

  • Proactively act to understand and solve customer needs and identify solutions to non-standard task/queries
  •  Be the point of reference for customers for all types of commercial requests: solve complex, high impact problems
  • Proactive preparation and follow up of quotations, assists in clarification of price discrepancies
  • Arrange setting up of new part numbers, ready for customer order
  • Advise and select available products / part numbers for distributors – help in guiding them to available products
  • Proactively communicate in a timely manner with external customers about order status related requests
  • Apply extensive knowledge of business processes and systems
  • Validate orders in the system against customer order reports on a weekly basis

Background & Skills

The ideal candidate possesses these skills:

  • • Higher education and or relevant experience

    • Strong English and Italian capabilities

    • One or more additional European languages is an advantage

    • Customer focused mindset

    • Organization and time management skills

    • Team-oriented problem-solving skills and corrective action methodology

    • Proficient in creative problem solving, conflict resolution, and managing priorities

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

 

Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

 

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 40,000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
 

 

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 40,000 people, serving customers in more than 100 countries through a global footprint of 95 factories.