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Customer Service Representative with English

Requisition ID:  20026
Job Location(s): 

Budapest, HU

Job Description

As a constantly growing company, Danfoss is looking for motivated employees who want to work with us on our success. We are looking for a Junior Customer Service Representative with English to join our diverse team.

The primary function in this role is to provide commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing.

Job Responsibilities

• Proactively act to understand and solve customer needs and identify solutions to non-standard task/queries

• Be the point of reference for customers for all types of commercial requests: solve complex, high impact problems

• Proactive preparation and follow up of quotations, assists in clarification of price discrepancies

• Arrange setting up of new part numbers, ready for customer order

• Advise and select available products / part numbers for distributors – help in guiding them to available products

• Proactively communicate in a timely manner with external customers about order status related requests

• Apply extensive knowledge of business processes and systems

• Validate orders in the system against customer order reports on a weekly basis

Background & Skills

• Higher education and or relevant experience

• Strong English capabilities

• One or more additional European languages is an advantage

• Customer focused mindset

• Organization and time management skills

• Team-oriented problem-solving skills and corrective action methodology

• Proficient in creative problem solving, conflict resolution, and managing priorities

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

 

Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

 

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.

 

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.