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Technical Support

Requisition ID:  20931
Job Location(s): 

Buenos Aires, AR

Job Description

Danfoss is seeking an enthusiastic Technical Support to ensure customers have appropriate support to settlement of internal and external issues related to maintenance and support of applications, by following up team work, recommending solutions and advising procedures

 

Job Responsibilities

Responsibilities for this position include but are not limited to the following.

  •  You will responsible for the technical support, using the Danfoss systems and following guidelines and procedures, ensure the customers have appropriate support when solving issues related to maintenance and support of application.
  • Provide technical advisory on-site to customers visits, so as to meet customers’ requisitions on-site in a timely manner, solve problems in customers’ product applications, provide information and documents required to the customer, point out improvement opportunities in the customer’s application, elaborate final report on the visit, aimed at ensuring that priorities and customers’ needs are met according to the business strategies.
  • Coordinate the product analyses that had warranty requested and the report for the lab made by the technical support team, as well as analyze and provide a report, so as to ensure that warranty applicability is correct if manufacturing flaw is verified and if it was served within deadline

Background & Skills

The ideal candidate possesses these skills

  • + 5 years of experience
  • Technical Education (Engineering will be a plus) 
  • Advanced English - reading and speaking 
  • Knowledge in industrial and commercial refrigeration
  • Great attention to detail, ability to multitask, with strong interpersonal, organizational, problem solving and time management skills.
  • Sensitive to customers’ needs and able to create good dialog with customers.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.


Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.


Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.

 

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.