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Field Systems Engineer

Job ID:  1481
Job location(s): 

Castel San Pietro Terme, IT

Danfoss is looking for an experienced Field Systems Engineer, based in Danfoss Italian HQ in Turin, or alternatively in our Bologna site, who will be responsible for providing world class technical support for the Danfoss Product Portfolio for Cooling division.
 
In this position, you will work closely with Account Managers and Regional Sales Managers and provide technical support for Danfoss products, related to the Cooling segment, to our customers: OEM / Food Retail / Refrigeration / Automation, Key Account / wholesalers in Italy.
 
You will provide expertise on components / systems, excellent problem-solving skills and general support in the selection, qualification and application of Danfoss products. In addition, you will ensure the transfer of knowledge of critical applications, obtained in the field, to the factories, to improve our current products and help the development of new and innovative products in line with the current technological evolution.
 
Your main tasks and responsibilities will be to:
 
  • Provide relevant technical support to customer and sales for existing and future business.
  • Act as main point of contact for customer for quality topics, mostly for application related discussions
  • Be the voice of the customer within Danfoss Cooling organization for application related matters and bring critical application knowledge obtained in the field to the organization to improve existing product and support development of new product
  • Identify the critical sales factors from a technical standpoint, in customer projects and propose/drive activities to achieve them
  • Participate in/Perform product and training presentations including new product introductions
  • Handle specific customer request with other Danfoss Cooling department (engineering, lab, TPM, logistic…)
  • Ensure products are being properly handled/installed at the customer factory level
  • Coordinate technical decisions with factories, Account Managers, and etc.
  • Maintain and cultivate customer relationships with emphasis on key decision makers; Frequently visit customers to improve overall visibility and customer loyalty
  • Share and discuss system and application know how in a regional team of experienced and professional Field Service Engineers
  • Write reports and documentation
Your education and experience:
 
  • Bachelor’s in mechanical engineering or other related fields
  • 3+ years of experience in HVAC/R, ideally with OEMs
  • Good knowledge of vapor compression systems, heat transfer process and technologies of the products.
  • General knowledge of Heat exchanger design/operation with specific knowledge to BPHE and MCHE.
  • Good knowledge of compressor technology and its application with specific interest to magnetic bearing centrifugal compressor.
  • Good experience in electronics component application like: unit controller, EEXV controller, sensors, etc.
  • Capability to understand and analyze the interactions between the refrigerating circuit components, their impacts on reliability and efficiency
  • Relationship builder and team player skills in a global environment
  • Customer focused – coordination and communication skills
  • MS Office
  • Excellent command of Italian language.
  • Good command of English language
  • Willing to travel regularly within Italy and in Europe




We are Engineering Tomorrow
The world faces growing populations, booming urbanization and rapid climate change. At Danfoss, we engineer ready-to-use solutions to thesechallenges. We build energy-efficient solutions that reduce food loss and make cities cleaner – using digital technology to make systems smarter and more connected – and we engineer innovative new ways to save energy and transition to clean energy for the good of our climate.

Join Danfoss
Danfoss gives you unique opportunities to put your skills to good use, make an impact and shape an exciting career. We encourage employees to take charge, do extraordinary things and run the business like it was their own. Danfoss is a global market-leading technology company. We are respected around the world and across industries for our innovative, high-quality products and solutions. Join Danfoss to be part of a world-class team of over 27,000 people in 56 countries that engineer tomorrow and build a better future.

Please watch how Danfoss is engineering tomorrow

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss is engineering technologies that enable the world of tomorrow to be better, smarter and more effective. In growing cities, we ensure the supply of fresh food and optimal comfort in homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integration of renewable energy.

Our solutions are used, for example, for cooling, air conditioning, heating, controlling electric motors and mobile equipment. Our innovative engineering can be traced back to 1933, and today Danfoss is a global leader with 28,000 employees and sales in more than 100 countries. We are privately owned by the founder’s family.

Read more about us at www.danfoss.com

Danfoss is engineering technologies that enable the world of tomorrow to be better, smarter and more effective. In growing cities, we ensure the supply of fresh food and optimal comfort in homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integration of renewable energy.

Our solutions are used, for example, for cooling, air conditioning, heating, controlling electric motors and mobile equipment. Our innovative engineering can be traced back to 1933, and today Danfoss is a global leader with 28,000 employees and sales in more than 100 countries. We are privately owned by the founder’s family.

Read more about us at www.danfoss.com