IT Senior Specialist, IT Site Support APA

Requisition ID:  27490
Job Location(s): 

Dandenong South, AU

Job Description

Danfoss is looking for a highly motivated individual to join as IT Senior Specialist for site support in APA (*) region. Danfoss Group IT deliver world class IT service and support to the employees of Danfoss independent of region, country, or site.  Ensure end user satisfaction and business operation by delivering full, end-to-end resolution of incidents and requests.  The candidate is expected; 1) to provide technical IT support for Danfoss IT users via phone, email, chat, or in-person and 2) to take on various activities and or projects, to support decisions and taking an active role in activities or by “operating on behalf of” other IT capabilities.

APA (*) : AU, NZ. SG, MY, ID, TH, PH, VN, KR, JP, TW

Job Responsibilities

Responsibilities for this position include, but are not limited to, the following.

  • Resolve incidents, service requests, and other tasks within their deadlines
  • Receive, register, and work on user requisitions by phone, email and other channels acting as first and second lines of support
  • Work and follow-up on incidents, service requests, problems, and other tasks that may be assigned
  • Ensure proper escalation and handover of cases to the correct experts
  • Advise, guide and/or instruct users in the usage of products, systems, and technology
  • Provide general local on-site and hands-on IT support at our locations (including 3PL warehouse sites) in New Zealand and Australia, also assisting in the resolution of IT related incidents in APA regions
  • Identify errors and use root cause analysis to deliver high quality IT solutions, create high quality documentation of systems, processes, and error resolutions
  • Assisting in any IT related projects in APA regions
  • Ensure compliance with security policies as described in Danfoss Corporate Standards as related to PC clients, and other Danfoss IT systems and report any breaches to Danfoss Security

Background & Skills

The ideal candidate possesses these skills. 

  • Bachelor's degree in IT related field 
  • 5-10 years of working experience in related field
  • Technical experience supporting users globally in 1st and 2nd line support
  • Technical experience supporting IT hardware and software including but not limited to Microsoft products and solutions such as Windows OS, Office and Outlook in a Microsoft cloud environment, Mobile management solutions, network connectivity and infrastructure
  • In-depth understanding of PC architecture and basic understanding of IT infrastructure concepts
  • Exceptional Service and Customer mind-set and have good communication skills
  • Ability to work in a global and ever-changing environment
  • Self-driven and able to take ownership of tasks and see them through to completion
  • Problem Solver / Good troubleshooting skills
  • Knowledge and experience in ITIL

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.


Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.


Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 40,000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
 

 

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 40,000 people, serving customers in more than 100 countries through a global footprint of 95 factories.