Customer Service Specialist

Requisition ID:  26097
Job Location(s): 

Dubai, AE

Job Description

Are you looking for an exciting, challenging and satisfying job with supportive and friendly colleagues, providing both personal and career development? Do you have great communication skills, a sociable attitude and extensive knowledge of SAP? Then you could be the perfect candidate to complement our experienced and close-knit team of Customer Service Specialists supporting Danfoss Middle East & North Africa team from our office in Dubai. 

Job Responsibilities

Responsibilities for this position include, but are not limited to, the following. 

  • Serve as the primary point of contact for the assigned customer network
  • Verify incoming orders, pricing and terms of delivery as well as availability of products
  • Partner and coordinate with the Danfoss international manufacturing sites to ensure timely delivery of products
  • Confirm orders with customers, answer incoming queries and respond to customer needs
  • Provide internal stakeholders with the highest level of support in all aspects of order processing and product delivery
  • Support the External Sales Team
  • Build and maintain a strong internal network to provide best customer support

Background & Skills

The ideal candidate will have:  

  • A conscientious and diligent approach with a strong sense of customer empathy
  • A strong team ethic combined with initiative and self-awareness
  • A service oriented attitude and excellent communication skills both written and oral
  • Adaptable, organized and able to thrive under pressure when required
  • A positive approach to diversity and cross-cultural communications
  • Experience in a similar customer service role in industry, distribution, logistics or equivalent sector is desirable

Essential Knowledge, Experience and Qualifications:

  • Background or education in business administration, or equivalent.
  • Broad knowledge of MS office inclusive of Outlook and Excel
  • Preferably good SAP/R3 skills including EDI as well as Salesforce
  • Excellent written and verbal communication skills in English, French (preferred), and Arabic (an advantage)
  • Extensive knowledge in Logistics documentation requirements in the MENA region
  • Experience in preparing and managing Letters of Credit, documents through bank, and cash against document requirements with customers

 

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.


Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.


Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 40,000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
 

 

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 40,000 people, serving customers in more than 100 countries through a global footprint of 95 factories.