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Customer Quality Manager

Requisition ID:  21190
Job Location(s): 

Grodzisk Mazowiecki, PL

Job Description

Danfoss Climate Solutions are looking for experienced Customer Quality Manager with regional responsibility and one point of contact for quality towards selected key account customers channeling Voice of the Customer, reducing complexity, and improving customer experience when problems happen.

This job requires someone that has skills with statistics, managing crisis situations, influencing others while working in a structured and independent way.

You will be part of a global team, but mainly focused on customers located within North and Central Europe. This position is related with business travel mainly within Europe, but occasionally overseas.

Job Responsibilities

Responsibilities for this position include, but are not limited to, the following.  

  • Support problem solving teams using 8D methodology across Danfoss factories and sales to ensure on-time and proper quality actions towards complaints, ensuring Genba mindset is applied during the problem-solving process
  • Manage customer communication in Crisis teams and during managing the crisis
  • Contact the customer to support proper containment actions in case of a quality problem
  • Support follow up on validation and effective long-term resolution of quality problem
  • Track PPM on selected key account customer sites, align PPM reduction action plans with customers and internally as well as monitor execution of plans leading to sustainable reduction in PPM
  • Setup and participate in planned quality review meetings between Danfoss and the customer to proactively work with current and potential quality issues
  • Manage customer change notifications and approval process (PPAP) towards Key Account customers in scope
  • Act as customer representative for New Product Development project ensuring customer specific requirements 

Background & Skills

The ideal candidate possesses these skills. 

  • Bachelor’s degree (Engineering)
  • min of 3 years of technical background with experience as Quality manager or similar (manufacturing industry, including but not exclusive in automotive and aerospace industries)
  • Fluent English
  • Certified 6 Sigma Black Belt and/or IATF 16949 Internal Auditor will be an advantage
  • Knowledge of Root Cause Problem Solving / 8D methodology
  • Customer oriented mindset
  • Independent and self-driven person      
  • Professional and outstanding communication skills in all aspects and situations especially, when dealing with customers, suppliers, and co-workers                           

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.


Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.


Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.

 

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.