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Unified Communications Consultant

Requisition ID:  20695
Job Location(s): 

Grodzisk Mazowiecki, PL Ljubljana, SI Kiev, UA Povazska Bystrica, SK

Job Description

Are you dedicated, skilled and hardworking? Do you consider yourself as a specialist within Unified Communications, Collaboration Systems and Contact Center Solutions? If so, you might be our new Unified Communications Consultant, who will be part of the team for developing and maintaining our Microsoft Teams, Skype for Business and other phone system environments.

 

What Danfoss offers you

You will be one of the key players in running the Danfoss Unified Communication System. In line with our corporate strategy and to create a One Company approach, you will work on configuration, testing and support of our Microsoft Teams, Skype for Business and other phone systems.
Contact Center environments as well as ensuring the continued support and communication to our Customer Service Centers.

In this role you will get the exciting opportunity to work with outstanding colleagues from across the globe. You will ensure that the communication systems will provide everyone with a consistent user experience, which enables to improve the efficiency of business operations. You will enhance your skills by learning latest trends and updates on new messaging/collaboration technologies and architectures.

Job Responsibilities

  • Providing 2nd level support to our IT support organization
  • Acting as a consultant towards our business ensuring they get the most out of our services
  • Supporting O365 setup
  • Track and monitor the performance of the system and provide proactive resolution for problems or outages
  • Planning, evaluating and supporting the existing Contact Center Solution environment, ensuring maximized availability
  • Contribute significantly to a research role with some direct client interface to the development, review and presentation of product capability, best practices, proposals, implementation and support services, project planning, and risk mitigation
  • Assist with branch site migrations from legacy voice technology to MS Voice Collaboration

Background & Skills

The ideal candidate possesses these skills. 

  • Windows Server and Network infrastructure knowledge (Active Directory, IP/subnetting, DNS, etc.)
  • Microsoft 365 knowledge (Teams knowledge required, SharePoint, Azure AD, Exchange Online if possible)
  • VoIP experience
    • Including SBC deployment, configuration and troubleshooting (AudioCodes experience preferable)
    • Teams Phone System experience (deployment, configuration and troubleshooting)
    • Skype for Business Server Enterprise Voice experience
  • Experience in managing and supporting Customer Contact Centers with CRM integration, such as Vonage or Genesis will be a plus
  • Experience with communicating technical languages into understandable non-technical English
  • Excellent written and verbal communication skills
  • Good time management skills with the ability to prioritize and manage multiple complex and concurrent tasks

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.


Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.


Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.

 

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.