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IT Specialist - Helpdesk

Requisition ID:  20620
Job Location(s): 

Haiyan, CN

Job Description

Danfoss is looking for a passionate Technician for IT Services, who will lead our team and ensure continuous improvements in our business. 

Job Responsibilities

  • Responsible for the first contact to the customers/users (1.level) and IT helpdesk Support.
  • Responsible for administration of users, systems and user rights in accordance with Danfoss standards.
  • Adapt tools, procedures and guidelines within Danfoss IT ITIL implementation
  • Social engagement within the regional Danfoss IT group and local country user group
  • Involve Business communication task
  • Coordinating between internal IT Teams and external Business.
  • Participate IT Projects

Background & Skills

 

  • Excellent communication and customer service skills with strong attention to detail and highly organized.
  • Able to support IT corporate requirements outside the normal business hours.
  • Ability to travel as needed to deploy and support corporate offices.
  • Bachelor’s degree required.
  • Mature communication skills both verbal and written in English..1~2 years of experience working in a corporate environment supporting Microsoft technology.
  • Experience in supporting desktops, laptops, laser printers, thermal barcode printers, barcode scanners, Video Conferencing, Windows mobile devices, cell phones, security equipment, desktop operating systems (Windows 7, Windows 8, Windows10) and Microsoft/Adobe suite of applications.
  • Profound knowledge of MS Office 365..Strong knowledge of Active Directory and DHCP.
  • Experience in maintaining and supporting distributed computer rooms with racked mounted servers and communication equipment.
  • Experience conducting process reviews, making recommendations to IT Management and able to work independently with minimal supervision.
  • Knowledge of backup and recovery systems.
  • Experience in using a Helpdesk based ticketing system

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.


Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.


Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.

 

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.