Customer Service Representative

Requisition ID:  27948
Job Location(s): 

Huntingwood, AU

Job Description

Danfoss is a global, industry-leading provider of mobile and industrial hydraulic, as well as electrification, solutions. Our products are backed by engineering excellence and true application expertise – as we work to meet the needs of distribution partners and customers around the world.

We are looking for an enthusiastic Customer Service Representative to join our team in Huntingwood. 

You will be responsible for interacting with our customers and ensuring the highest level of service is provided. Your role will see you handling the initial sales enquiry through to ensuring the customer receives their delivery in full and on-time.

Job Responsibilities

Responsibilities for this position include but are not limited to, the following. 

  • Respond to customer calls in a timely manner and receive, verify and process orders from customers.
  • Initiates required action for response to customer service queries for order changes, including the maintenance of order/customer information files and communicates changes to sales and relevant internal staff.
  • Resolve customer queries and issues, including follow-up of actions to ensure completion/resolution of the issue.
  • Initiates required action for response to customer service requests by referral to internal helpdesk or appropriate service provider/partner.
  • Handle customer complaints/queries in a professional manner that demonstrates genuine concern for the customer’s issue and turns the issue (where possible) into a positive outcome for the customer.
  •  Maintain accurate records on customer queries, orders, quotes and service issues.
  • Generate service quotes, maintain service order status information and process service orders.
  • Access and extract order information and customer service management data as required for inclusion in scheduled and ad-hoc reports.
  • Comply with applicable standard operating procedures and administrative processes.
  • Collaborate and communicate effectively to ensure relevant internal staff are kept informed of order requests, issues and actions.
  • Work with logistics and centres to ensure the product is planned for the centre in a timely manner.

Background & Skills

The ideal candidate possesses these skills

  • Several years of experience as a Customer Service Officer/ Sales Coordinator or Service Coordinator within a manufacturing or technical sales organization 
  • Ability to build a strong rapport with customers.
  • Strong problem-solving skills and attention to detail.
  • Enjoys working in a team environment.
  • Computer literacy using SAP or an ERP system.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people.

We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, age, disability, veteran status, or other protected category.

 

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 40,000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
 

 

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 40,000 people, serving customers in more than 100 countries through a global footprint of 95 factories.