IT Specialist

Requisition ID:  27544
Job Location(s): 

Istanbul, TR

Job Description

Danfoss IT ServiceDesk is changing and growing, and we are looking for people to join us. It is a great opportunity to join a huge global team. If you consider yourself as an expert in issue resolving and focusing on gaining user satisfaction, that’s a perfect spot for you! 

The position will be based in Istanbul, Turkey.

Job Responsibilities

Responsibilities for this position include, but are not limited to, the following.

  • Be the first line of IT support through e-mail, phone, and chat for Danfoss users in the area of PC clients (operating systems, MS Office, SAP GUI, hardware and software installation),
  • Supporting both English and Turkish-speaking users,
  • Registering and working with tickets in our ITSM (IT Service Management tool),
  • Proactively monitoring incidents and queues,
  • Supporting global changes/project implementations,
  • Solving incidents and service requests ensuring the users are satisfied with the service provided,
  • Installing and configuring IT hardware and software.

Background & Skills

The ideal candidate possesses these skills. 

  •  Bachelor’s degree in Computer Engineering or equivalent,
  •  Advanced experience with MS Office and Windows 10/11, preferably in an enterprise context,
  •  Ability to solve issues remotely,
  •  Basic knowledge about LAN/WAN networks,
  •  Basic knowledge about Active Directory,
  •  General experience with PC clients (hardware and software),
  •  Strong communication, negotiation, and problem-solving skills,
  •  Ability to work in a multichannel Service Desk environment with sensitivity and respect for diversity,
  •  Ability to handle and prioritize several important tasks simultaneously,
  •  Native in Turkish, fluent in English,
  •  No military obligations.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.


Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.


Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 40,000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
 

 

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 40,000 people, serving customers in more than 100 countries through a global footprint of 95 factories.