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Technical Sales Support Engineer

Requisition ID:  18374
Job Location(s): 

Istanbul, TR

Job Description

Danfoss Climate Solutions, a global market leader in energy efficiency products and technologies in its core markets of HVAC-R, is looking for a Technical Sales Support Engineer to join our team in İstanbul.

 

Job Responsibilities

Responsibilities for this position include but are not limited to the following.

  • Organizing the external service partners,
  • Being the first point of contact for service partners and customers relating to technical issues or advice,
  • Giving proper technical product training to the service partners,
  • Supporting the service partners and end-users with technical problems,
  • Developing proposed solutions for technical problems,
  • Managing the complaint handling process,
  • Product tracking on the field,
  • Reporting to the direct manager in case of an epidemic failure,
  • Implementing "training on the job" with external service partners based on a request,
  • Routinely conducting audits of the external service partners and get potential for development from it,
  • Preparing and implementing appropriate training,
  • Providing periodic reports of the activities,

Background & Skills

The ideal candidate possesses these skills. 

  • Bachelor's degree in Mechanical Engineering,
  • Min.7 years of work experience in Technical Support,
  • Experience in the HVAC industry,
  • Proficient in MS Office applications,
  • Excellent communication and problem-solving skills,
  • Native in Turkish, fluent in English,
  • Able to frequent travel,
  • No military obligation.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.


Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.


Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.

 

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.