Technical Support Engineer

Requisition ID:  28855
Job Location(s): 

Istanbul, TR

Job Description

Become part of a Danfoss family and join one of Danfoss's four segments - Danfoss Drives Segment (DDS). DDS covers supply chain, R&D centers in Denmark, Finland, China, USA, India, and Germany, and widespread sales companies all over the world, also in Turkey, offering support to demanding customers in the field of high quality and energy-efficient solutions in variable speed drives field.

We are currently looking for a Technical Support Engineer who will be responsible for supporting our Sales Engineers and customers in achieving goals and increasing sales growth by offering a high level of technical support. The position is based in Istanbul, Turkey.

Job Responsibilities

Responsibilities for this position include but are not limited to the following.

  • Providing technical support to Danfoss Drives customers in Turkey Sub Region,
  • Taking ownership of customer technical issues reported and following  problems through to resolution,
  • Preparing technical training for sales & service partners and end-users,
  • Developing necessary application adaptations for our customers in OEM and dealer network and providing the necessary technical support in the relevant fields. Such as HVAC, Marine, Crane, heavy industry, etc. 
  • Promoting Danfoss Drives products and DrivePro Service Products,
  • Supervising external service partners as part of Danfoss service procedures,
  • Working with sales engineers to support customers with technical issues,

Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills. 

  • Bachelor’s degree in Electrical/ Electronic Engineering,
  • Business acumen and technical knowledge are required to apply the job requirements,
  • Experience in Drives, Power Electronics or Automation industry is preferable,
  • Proficient in MS Office applications,
  • Strong communication skills and interpersonal savvy,
  • Action-oriented and a good team player,
  • Ability to work independently without supervision,
  • Native in Turkish and fluent in English,

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
 

 

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.