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Customer Service Specialist

Requisition ID:  21139
Job Location(s): 

Kiev, UA

Job Description

Danfoss is looking for a Customer Service Specialist to support Danfoss from our office in Kyiv, who will perform all order handling related tasks proactively and with high quality, answer over the phone and log the enquiries and manage Danfoss ticketing system. As Customer Service Representative, you will be an important team member in maximizing customer satisfaction through delivering industry leading service.

Joining Danfoss you will get an opportunity to grow in stable international company with long history. We have a competitive benefit package and friendly environment.

Job Responsibilities

Responsibilities for this position include but are not limited to the following.

  • Registering and maintaining sales orders in SAP (including e-orders), assuring proper sales prices/discounts with close cooperation with Sales Employees, coordinating deliveries, following up on delayed deliveries and blocked orders
  • Making sure that deliveries are invoiced in a proper and timely manner
  • Clarifying and registering complaints (price, quantity, delivery)
  • Creating and maintaining proper master data in SAP and Salesforce Supporting colleagues in the team, providing professional back-ups, sharing information and know-how
  • Building and promoting positive customer service image

Background & Skills

To be considered for the role we expect university degree from economy, logistics or engineering and 1-3 years experience in similar position prefferably in industrial environment.

We also require from a new hire:

  • Advanced knowladge of MS tools - Excel, Word, PPT
  • SAP as advantage
  • English language at intermediate level
  • Detail and customer orientated personality
  • Problem solver attitude

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.


Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.


Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.

 

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.