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Technical Support Engineer

Requisition ID:  19699
Job Location(s): 

Kiev, UA

Job Description

Danfoss is seeking an enthusiastic Technical Support Engineer to establish and maintain good relationships with customers on behalf of the company by taking complete responsibility for each customer account as assigned. You will ensure that all customers’ requirements and needs are completely met while upholding the company vision and mission. Extreme tact, sensitivity and professionalism are necessary as you will have daily contact with customers and will be a direct influence on their satisfaction.

Job Responsibilities

Responsibilities for this position include but are not limited to the following.

  • Inbound calls from customers with various questions and inquiries about Danfoss’s products, solutions and services in the sphere of hydraulic heating systems (design, schemes, balancing etc.)
  • Partnering with customers in conversation over phone or email to determine what products/solutions they need and when
  • Collaborating with other sales, transportation, fulfillment, and warehouse teams to ensure that we are delivering on our customer’s expectations

Background & Skills

The ideal candidate possesses these skills. 

  • Higher technical education (hydraulics heating systems / heat supply)
  • 3+ years’ work experience within a manufacturing company on engineering or designers position preferred
  • Creating presentations in PPT
  • Public speaking and presentation experience is preferred
  • Great attention to detail, ability to multitask, with strong interpersonal, organizational, problem solving and time management skills
  • Understanding of 3D modelling (Revit); experience in Danfoss CO programs or similar will be beneficial
  • Sensitive to customers’ needs and able to create good dialog with customers

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.


Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.


Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.

 

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.