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Customer Service Representative

Requisition ID:  18243
Job Location(s): 

Linkoping, SE

Job Description

At Danfoss we offer solutions that allows the world to use resources in smarter ways - We are “Engineering Tomorrow”. Do you want to be part of creating the next chapter in our journey? Do you want to join a global, industry leading, environmentally focused company with more than 28 000 dedicated colleagues present in more than 100 countries? Are you looking for an exciting and developing job with awesome colleagues? Can you provide our customers with the best possible service? Do you have excellent communication skills? Then you might be the perfect candidate for this vacant position as Customer Service Representative!

 

Danfoss is now looking for a positive-minded and enthusiastic Customer Service Representative to join our successful Customer Service team in Linköping. 

Job Responsibilities

If you take the challenge as our new Customer Service Representative, your responsibilities include, but are not limited to, the following:

 

  • Be responsible for the end-to-end customer experience
  • Service customers within targets and to a high standard
  • Ensure 100% of customer interactions are logged onto Service Cloud and progressed in line with relevant processes
  • Ensure all information provided to customers is accurate and considers any special requirements
  • Keep a close dialogue with customers over phone or email to understand their needs and expectations
  • Collaborate internally with different stakeholders to ensure that we are delivering within agreed targets
  • Process returns and handling invoices accurate and timely
  • Be proactive and conduct analysis of forecasts, trends in orders etc. to ensure we are staying ahead of our customers’ needs

Background & Skills

Being the successful candidate for the position you will be having:

  • +3 years of experience from working in a Customer Service or Sales Administration/Support role
  • Outstanding communication skills
  • Ability to work well under pressure and to strict deadlines
  • Excellent team player willing to work collaboratively to achieve team targets
  • Fluency in Swedish is mandatory and since the corporate language is English, proficiency in written and spoken English is also required
  • Knowledge of working with digital tools and application like SAP and Salesforce is desirable
  • If you are interested in Technology, it’s a win-win!

 

On a more personal note you have a proactive and solution-oriented mindset. You are service minded with a commercial approach and genuinely appreciate the interaction with other people. You have a “can-do” attitude to acquiring new skills and are not afraid to ask questions. You seek opportunities to improve efficiency and reduce waste in our processes. You have a sense of urgency, while you understand the value of deliver excellence in the details. Finally, you are a team player who beliefs that pulling in the same direction is of benefit to the entire organization. 

 

Please apply at your earliest convenience. We do not have an application deadline but accept applications if the job is posted. The position will be closed down once we have found the right candidate. 

Your application is important to us. We would like to inform you that during the summer vacation period, you may experience a delay in response from the recruiter or hiring manager, but we will reply to you as soon as possible.

 

For more information about the position, please feel free to contact Susanne Grimhed, Country Manager, Customer Service Sweden,  +46 (0)703 700662.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.


Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.


Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers advanced technologies that enable us to build a better, smarter and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control and mobile and industrial machinery.

Our innovative engineering dates back to 1933 and today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.

Read more about us at www.danfoss.com

Danfoss engineers advanced technologies that enable us to build a better, smarter and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control and mobile and industrial machinery.

Our innovative engineering dates back to 1933 and today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.

Read more about us at www.danfoss.com