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Technical Support Engineer

Requisition ID:  20825
Job Location(s): 

Longmont, CO, US

Job Description

Danfoss Editron in Longmont, CO is searching for a Technical Support Engineer to join their team as part of the Service and Training organization. The unique tasks of this position are communication between Danfoss Editron and Customer Claim Handling organization (CCH), cooperation with the Quality team regarding customer claims, and SAP operations. Common tasks with Technical Support and Service include ticket handling, remote technical support, spare part order handling, supporting the equipment repair process, and sending spare part and service work quotes to customers.

 

Danfoss Editron is leading the electrification revolution. Our mission is to end pollution with electrification. Editron specializes in hybrid and electric powertrain systems for the marine, off-highway and on-highway markets. A business division of Danfoss, it develops and manufactures high-performance power systems for heavy-duty vehicles, machines and marine vessels based on synchronous reluctance assisted permanent magnet technology. We are growing fast globally and would like to invite you to join the award-winning team and to work on the technologies that will enable the world of tomorrow to do more with less.

Job Responsibilities

  • Partner with the Customer Claim Handling team to respond to pre-sale and post-sales customer queries and claims in ticketing and SAP systems                                                                                             
  • Handling quality issues together with the quality team, collecting data and making reports
  • Supporting equipment repair process and advising customers on spare parts and other after sales issues            
  • Preparing spare parts and service work quotations according to price lists.                                          
  • Giving general technical support and finding solutions in cooperation with the service team via email, phone, or remote connection.

Background & Skills

  • Bachelor’s degree in Electrical Engineering, or a related technical area
  • 3 to 5 years of experience in a technical support role is preferred
  • Experience using SAP                                                              
  • Customer and service-oriented mindset with excellent communication skills
  • Computer literacy with skills in data entry and management
  • Proactive approach
  • Strong written and verbal communciation skills  (ability to understand technical terminology and to communicate)
  • Highly organized mindset, high degree of self-motivation and ability to manage and prioritize multiple tasks and time demands effectively
  • Strong commercial awareness

Compensation Data

HIRING SALARY RANGE: $70,000-$88,000/year. Base salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.


Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.


Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.

 

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.

 


Nearest Major Market: Boulder
Nearest Secondary Market: Denver