Order Management Support - 18 months Fixed Term Contract

Requisition ID:  23455
Job Location(s): 

Pessano Con Bornago, IT

Job Description

Danfoss Power Solutions is seeking an Order Management Support is to provide commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing. Responsible for interfacing with customers, carriers for logistics and manufacturing to handle a variety of pre-sales or post-sales functions. Provide support to external customers in areas such as product order fulfilment, order status management and delivery, and support to procurement office in material shipping, logistics and documents preparation.

Job Responsibilities

  • Be the Customer point of reference for all types of commercial requests: solve complex, high impact problems
  • Willingness to learn our business processes and system’s related tools
  • Execute Order Entry, acknowledgments, shipping docs process related tasks
  • Assist in quoting and pricing related process and follow up actions
  • Arrange setting up of new part numbers, ready for customer order
  • Maintain accurate Order Management related information in ERP systems (order book review and system clean up as applicable)
  • Deal with Logistic companies to arrange the pick-up and delivery as per customer’s request
  • Manage the export business related activities where applicable
  • Be the reference person for logistics and customs related issues
  • Proactively communicate with customers about order status related requests in a timely manner
  • Promote customer satisfaction and achieves cycle time reduction through team-based problem solving
  • Customer oriented skills and ability to create strong relationships

Background & Skills

  • High school or Bachelor’s degree
  • English knowledge in speaking, reading and writing
  • Customer focused mindset
  • Organization and time management skills
  • Team-oriented problem solving skills and corrective action methodology
  • Proficient in creative problem solving, conflict resolution, and managing priorities
  • 4-5 years of professional experience in order and export management would be considered a plus

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

 

Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

 

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 40,000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
 

 

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 40,000 people, serving customers in more than 100 countries through a global footprint of 95 factories.