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Engineer - IT Services

Requisition ID:  21227
Job Location(s): 

Reynosa, MX

Job Description

 

Danfoss is looking for an Engineer - IT Services to join us at our Reynosa, Tamaulipas location in Mexico. This role will deliver world class IT service and support to the employees of Danfoss who are located across the global. They will ensure end user satisfaction and continued business operation by delivering full, end-to-end resolution of incidents and requests as well as provide technical support for Danfoss office and manufacturing environments via phone, email, chat, or in-person.

Job Responsibilities

 

Responsibilities of this position include, but are not limited to, the following:

  • Provide general local on-site and hands-on IT support at our facility in Ames, also assisting in the resolution of IT infrastructure incidents.
  • Receive, register and work on user service requests by Phone, Email and other channels acting as first and second lines of support.
  • Work and follow-up on Incidents, Service Requests, Problems and other tasks that may be assigned
  • Advise, guide and/or instruct users in the usage of products, systems and technology (software & hardware)
  • Ensure proper escalation and handover of cases from second line to the correct expert (third line).
  • Responsibility for administration of users, systems and user rights in accordance with Danfoss Standards.
  • Identify errors and provide high quality IT solutions
  • Ensure compliance with security policies as described in Danfoss Corporate Standards as related to PC clients, and other Danfoss IT systems and report any breaches to Danfoss Security

 

Success Criteria:

  • Achieve goals/targets defined as IT KPIs and Global Service Desk KPIs
  • Resolve Incidents, Service Requests, and other tasks within their deadlines
  • Good relationship with business partners and co-workers
  • Show strong performance and development in all planned objectives

Background & Skills

 

  • 2-year degree in IT related field plus 2-3 years of experience (required)
  • Bachelor’s degree in IT related field (preferred)
  • Customer oriented with good communication skills
  • Able to adapt quickly in response to business demands
  • Able to flex working style as needed, while maintaining positive working relationships
  • Self-driven and able to take ownership of tasks and see them through to completion
  • In-depth understanding of PC architecture and basic understanding of IT infrastructure concepts
  • Knowledge and experience in ITIL
  • Technical experience supporting users n first- and second-line support
  • Technical experience supporting IT hardware and software including but not limited to Microsoft products and solutions such as Windows OS, Office and Outlook in a Microsoft Exchange environment, Cisco Unified Communications, Mobile Management solutions, network connectivity and infrastructure

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.

 

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.