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Customer Experience Project manager

Requisition ID:  15597
Job Location(s): 

Riga, LV, 1058

Job Description

Danfoss is looking for a Customer Experience Project Manager to become part of a fast-paced team delivering and continuously increasing customer satisfaction, loyalty, and advocacy across North Europe Region. As Project Manager you will work with projects seeking continuous improvement of existing solutions or implementing new initiatives to further strengthen the customer experience with Danfoss. With an increased focus on Digital Transformation, customer experience is a significant value driver and of great importance to Danfoss.

 

Job Responsibilities

With a customer-centric mindset, you are responsible for the customer experience ensuring each touchpoint across the customer journey is engaging, efficient and effective. You will lead a variety of projects, being responsible for implementation of the Danfoss Digital Transformation of Customer Experience and have the opportunity to work with multiple stakeholders across business functions within North Europe Region.

 

To succeed in this role, you will partner with a global network of colleagues that supports our endeavors to identify opportunities that will improve Danfoss customer experience.  

 

Furthermore, responsibilities of this position include, but are not limited to, the following.

  • Build an understanding of customers’ concerns and practices
  • Utilize customer survey data for analysis and generate insights for improvements
  • Evaluate areas where digital tools will bring further efficiency or additional customer benefits in close cooperation with business and customer service function

Background & Skills

As an experienced project manager, you are comfortable with steering global or regional projects with multiple stakeholders across an organization. You are result-oriented, analytical, structured and systematic, which gives you influence and credibility across. You are both self-driven and a good team player and you are used to working in an international environment. You have a great understanding of customer objectives and acquired knowledge of external trends. In addition, you see yourself as a strong change agent and an effective communicator.

 

The ideal candidate:

 

  • Master of Science degree in Business Administration, Digital Marketing, eCommerce or similar
  • 2-3 years project management experience in similar roles
  • Fluent and comprehensive English

 

If you are interested in becoming part of the team, we look forward to receiving your application in English not later than 5th of March 2021. Please note that we will handle applications on a continuous basis, so do not hesitate to apply as soon as possible.

For further information about the position, please contact Regional Business Excellence Director NER, Sandris Bitenieks at +371 29450350.

 

Annual Salary: 22.000-28.000 EUR (will be evaluated based on education and prior experience)

 

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.


Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.


Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss is engineering technologies that enable the world of tomorrow to be better, smarter and more effective. In growing cities, we ensure the supply of fresh food and optimal comfort in homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integration of renewable energy.

Our solutions are used, for example, for cooling, air conditioning, heating, controlling electric motors and mobile equipment. Our innovative engineering can be traced back to 1933, and today Danfoss is a global leader with 28,000 employees and sales in more than 100 countries. We are privately owned by the founder’s family.

Read more about us at www.danfoss.com

Danfoss is engineering technologies that enable the world of tomorrow to be better, smarter and more effective. In growing cities, we ensure the supply of fresh food and optimal comfort in homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integration of renewable energy.

Our solutions are used, for example, for cooling, air conditioning, heating, controlling electric motors and mobile equipment. Our innovative engineering can be traced back to 1933, and today Danfoss is a global leader with 28,000 employees and sales in more than 100 countries. We are privately owned by the founder’s family.

Read more about us at www.danfoss.com