Technical Support Engineer - Drive (Core/Industries)
Seoul, KR
Job Description
Danfoss is looking for a Technical Support Engineer who will serve core and industry business, such as water, HVAC, F&B and Industry. This role requires good product and application knowledge and experience in focus industries. And this role will be responsible to support pre-sales and post-sales technical support activities, including preparation and optimization of technical solution, customer training, and field service support like commissioning and troubleshooting.
Job Responsibilities
Responsibilities for this position include but are not limited to the following.
- Implement troubleshooting, installation, maintenance, and repair of frequency converter when it is needed.
- Complete Preventative Maintenance and field modifications
- Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
- Support application including commissioning and troubleshooting for the demanding application
- Work as a member of the local team to provide efficient service delivery to all accounts within Korea and Japan.
- Consult customer to optimize drive system based on Danfoss solution
- Review RFQ. Right product selection and sizing based on the tender specifications.
- Generate solution with new engineering design to be competitive
- Generate product and solution values propositions.
- Prepare technical offer, data sheets and other customer required supporting documents. Sign off on the technical proposal with customer.
- Discuss with product management for non standard requirements for possible solutions
- Co-ordinate between sales, engineering, procurement & customer for winning the order
- Train sales engineer on the Application and capability, to promote in width range of customers.
Background & Skills
The ideal candidate possesses these skills.
- Bachelor’s degree in Electric/Mechatronics engineering
- Minimum 5 years of relevant working experience
- An appropriate technical degree in Power, Electrical & Electronics or Control and Instrumentation/Automation
- Experience in pre-sales or project sales in marine industry
- Experience in project management.
- Knowledge of generators, drives, motors, transformers, cabling and drives
- Experience in engineering drive solutions systems preferred
- Experience in working for matrix management, cross-functional collaboration
- High level of energy and ability to build relationships and trust across countries/cultures
- Strong communication skills
Danfoss – Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.