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Customer Service Representative

Requisition ID:  21339
Job Location(s): 

Sofia, BG

Job Description

As the Customer Service Representative, you will interact by phone and email. You will be handling tickets in our CRM system and work in SAP. The main duties are communicating with customers and forwarders, supporting Customer Service Team with simple order related tasks. You can be slightly experienced candidate with a background from Customer Service or a junior candidate willing to learn and boost the carrier in a global corporate company.

Job Responsibilities

  • Providing professional support to our customers from the Bulgaria
  • Communicating with Forwarders and Colleagues in Bulgarian and English language
  • Ensuring a suitable solution of customer´s requirements
  • Working in various systems
  • In Salesforce ticketing system you will handle and distribute customer´s requirements.
  • You will use SAP system for checking availability, deliveries, prices, etc.
  • You will support Customer Service colleagues with common tasks both in SAP and Salesforce – creating materials, customers’ accounts, uploading prices etc.
  • Cooperating with other departments in our company

Background & Skills

  • Fluent in Bulgarian and Advanced English (Intermediate if you are willing to improve)
  • Confident communication abilities
  • Computer skills (MS Office)
  • Ability to adapt and learn new systems
  • You are fast in understanding customer´s needs, respond in timely manner, communicate effectively, flexible, with good interpersonal skills

We offer

  • Full time employment contract for an initially fixed period of 6 months with possibility to become permanent
  • Training and continuous education in technical areas
  • Loyalty rewards
  • Nice work environment, friendly team and company team buildings
  • Responsible and highly independent position with opportunity for personal and professional growth
  • Strong well established company with Scandinavian culture

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.


Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.


Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.

 

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.