Customer Experience Account Manager

Requisition ID:  26375
Job Location(s): 

Tallahassee, FL, US

Job Description

Customer Experience Account Manager serves as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

Job Responsibilities

  • Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
  • Engages customers using acquired skills to complete and support the customer experience.
  • Processes transactions such as sales orders, returns and exchanges.
  • Achieves profitable growth to meet team and individual goals while enabling an excellent customer experience.
  • Applies the appropriate knowledge and expertise through ongoing learning and self-development.
  • Utilizes available tools to stay current on promotional initiatives and help execute profitable growth through critical business drive times.
  • Generates future opportunities by discovering the deeper needs of our customers to build lasting relationships.
  • Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing your contribution
  • Must have high level of interpersonal skills and the ability to handle sensitive and confidential situations.

Background & Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Minimum 2 years’ experience working in a customer-facing service role.

Associate's Degree in Business Administration or equivalent relevant experience

Must possess a professional, friendly attitude and strong telephone handling skills to be able to quickly develop a rapport with internal and external customers over the phone

Excellent interpersonal, written, and oral communication skills

Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.


Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.


Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 40,000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
 

 

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 40,000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
 

 


Nearest Major Market: Tallahassee