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Customer Service Representative

Requisition ID:  18536
Job Location(s): 

Torino, IT

Job Description

Reporting to the Customer Service Team Leader, the Customer Service Representative acts as a liaison between the customers in Italy and Danfoss on a daily basis.

Job Responsibilities

  • Provide effective, proactive and professional service to assigned direct and VIP customers and others.
  • Manage customer orders, enquiries and supporting activities by telephone, email, SAP and other mediums.
  • Work within the larger Customer Service team to support colleagues locally and internationally where needed.
  • Through excellent knowledge of SAP and with a high customer focus, identify and resolve issues proactively and help the customers and colleagues to efficiently manage requirements.
  • Apply Danfoss processes and procedures in daily work, be open to new ways of working yet remain flexible to ensure customer remains as the focus.

Background & Skills

  • You have preferably a bachelor’s degree within the commercial area or a certificate within customer service.
  • You have minimum 1-2 years of customer service or sales experience in a front office or related environment.
  • You have SAP experience in a Sales / Customer Service environment. It is a plus the knowledge of others CRM Systems, such as SalesForece.com
  • In addition to Italian a fluent knowledge of English is required.
  • You are fast in understanding customer questions and respond time, you communicate effectively, both oral and written, also you are flexible, with good interpersonal skills and used to work under pressure.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.


Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.


Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.

 

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.