Customer Quality Engineer

Requisition ID:  25231
Job Location(s): 

Wuqing, CN

Job Description

  • Customer claim handling and buid good relationship between Danfoss and customer, improve customer claim lead time.
  • Coordinate daily line quality issue/internal 8D/stop the line management, participate all relevant internal and external audits

Job Responsibilities

  • Work for IATF16949 /ISO9001 QMS related issue
  • Failure analysis and summary for returned product, responsible for all customer claim handling activities.
  • Organize 8D team to make root cause analyse and take corrective and prevent actions for the customer complaint and report to sales/customer by 8D/IQOS, following customer’s requirement to close the customer complaint in time
  • When customers have any doubts on the provided products, quality analysis and technology support will be provided.
  • Communicate with customer for any special requirements, like product, environment requirement and inform to internal department
  • Complete monthly report or some temporary reports about the customer complaint handle and after service information, like PPM, handling lead time
  • Responsible for all customer audits, product approval third party audits, make sure pass all these audits

Background & Skills

  • Electrical engineering degree or relevant CQE/SQE background, mechanical experience is prefered
  • Minimum 6 years experience as a Customer service/SQE in a international company
  • Good Oral and written English is required
  • Well knowledge about ISO9001 system or IATF16949 system with quality tools like 8D/5 tools
  • excellent communication skill
  • Good practical computer skills (MS-Office/MS-Outlook/)
     

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.


Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.


Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
 

 

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.