Customer Service Specialist - Maternity Cover

Job Description

As the Customer Service Representative, you will interact by phone and email. You will be handling tickets in our CRM system and work in SAP. The main duties are communicating with customers and forwarders, supporting Sales Team with simple order related tasks. You can be slightly experienced candidate with a background from Customer Service or a junior candidate willing to learn and boost the carrier in a global corporate company.

This position is a maternity cover starting as soon as possible and will run until  01.07.2026.

Job Responsibilities

Responsibilities for this position include but are not limited to the following.

• Provide effective, proactive, and professional service to our customers. 
• Manage customer enquiries and supporting activities by telephone, email, SAP, Sales Force, and other mediums. 
• Answering incoming calls, sorting cases & coordinating queues and follow up. 
• Create orders in SAP, LCI, EDI.
• Follow-up on open orders.
• Create customer master and materials in Sales Force and SAP.
• Maintain/update prices in Vendavo/SAP.
• Provide information to customers about distributors, partners, and service companies. 
• Work within the larger Customer Service team to support colleagues locally and internationally where needed. 
• With a high customer focus, identify and resolve issues proactively and help the customers and colleagues to efficiently manage requirements. 
• Provide required documentation to customers.
• Apply Danfoss processes and procedures in daily work, be open to new ways of working yet remain flexible to ensure customer remains as the focus. 

Background & Skills

• Min. high school graduate with technical background is an advantage 
• SAP or Customer Service experience are advantages. Knowledge of other CRM Systems, such as SalesForce.com is a plus. 
• Language skills: Serbian, Croatian and English  
• You are fast in understanding customer questions and respond time, you communicate effectively, both oral and written, also you are flexible, with good interpersonal skills and used to work under pressure. 
   

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

We offer

• Time limited contract for 1 year and 4 months.
• Training and continuous education in technical areas.
• Nice work environment, friendly team and company team buildings. 
• Responsible and highly independent position with opportunity for personal and professional growth.  
• Strong well established company with Scandinavian culture.  
   

Danfoss – Engineering Tomorrow

 At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.