The Impact You'll Make
What You’ll Be Doing
- Lead the Application Engineering and Technical Support teams across Mexico and the United States, developing talent, strengthening capabilities, and delivering exceptional customer support.
- Partner with sales and key account teams to support customer projects, expand market opportunities, and accelerate growth within Food Retail and Industrial Refrigeration markets.
- Guide technical solution development, product application, and qualification activities to help customers achieve reliable and efficient system performance.
- Drive effective customer support processes, including installation support, troubleshooting, issue resolution, and collaboration with global product, quality, and engineering teams.
- Build scalable tools, metrics, and continuous improvement initiatives that enhance responsiveness, consistency, and customer satisfaction across the region.
What We're Looking For
Required Qualifications
- 10+ years experience in HVAC/Refrigeration
- Bachelor’s degree in Mechanical or Electrical Engineering preferred (additional industry experience can compensate)
- Willing and able to travel regionally (and sometimes internationally) - approximately 40% travel required
- Fluent English, both written and spoken
- Onsite availability at our facility in Apodaca, Mexico
Preferred qualifications
- Demonstrated people-management experience, including leading through other managers, performance management, coaching, competency development, resource planning, and succession planning
- Account management and business processes tool experience desirable
- Global experience preferable
What You'll Get from Us
- We promote from within and support your learning with mentoring, training, and access to global opportunities.
- You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
- We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
- You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.
Ready to Make a Difference?
If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.
Our Commitment to Transparency
Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information.
The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.
Want to know more? Please visit our FAQ Page.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.