HR Employee Life Cycle, Team Lead
Apodaca, MX
Job Description
Purpose of the Job:
Manage employee work events at Danfoss end-to-end. Lead a team of 6 Coordinators & Specialists in North and Latin America. Oversee daily activities of Employee Life Cycle Data, including preboarding, pre-payroll, data administration, offboarding, metrics, and team development. Ensure high-quality metrics and a positive attitude.
Key Tasks & Responsibilities
Employee Life Cycle Team Management
- Lead and develop a service-driven team.
- Manage daily activities, including performance, service quality, transaction accuracy, key metrics, coaching, and staff development.
- Resolve escalations and ensure full customer issue resolution.
- Ensure data service accuracy and timeliness.
- Train team on policies and maintain compliance documents.
- Own data metrics and processes, implementing improvements as needed.
- Partner with stakeholders to keep the knowledge base current.
Knowledge Management
- Develop user-friendly content relevant to HR processes.
- Collaborate with IT for user-centric design.
- Run targeted campaigns with COEs and HR partners.
- Review feedback and adjust content.
- Identify new content opportunities.
- Align and implement global strategy with regional nuances.
HR Shared Service - Employee Life Cycle Implementation
- Identify processes for centralization and scalability.
- Redevelop processes for efficiency.
- Clarify roles and responsibilities.
- Prioritize and transfer work based on needs.
- Communicate with stakeholders during implementation.
Tools & Processes Managed
Tools
- ServiceNow: Service delivery tool.
- SAP SuccessFactors: HCM system.
- UKG and Alight: Payroll systems.
- Sterling One: Platform for background checks and new hire data in North America.
Required Competencies
- Employee Experience Management: Develops relationships and improves outcomes. (Proficient)
- Delivery Excellence: Understands needs and applies correct solutions. (Proficient)
- Operational & Process Excellence: Initiates actions to improve processes. (Proficient)
- Solution Design: Identifies needs, solves problems, and designs/delivers solutions. (Proficient)
- Knowledge Management: Understands the relevance of knowledge management. (Proficient)
Required Qualifications
- Education: Bachelor's in HR, business administration, or related field.
- Experience: 5 years in HR, 3 years in management.
- Skills:
- Knowledge of HR regulations.
- Bilingual or bilingual (English, Spanish)
- Sound judgment and problem-solving.
- Professionalism and discretion.
- Excellent communication skills.
- Passion for working with people.
- Analytical and conflict resolution skills.
- High motivation and positive energy.
- Ability to work in a fast-paced environment.
- Influence and interface with all organization levels.
- Experience with knowledge management systems (desired).