Job Description
Req ID:
50332
Posting Job Location:
Apodaca, MX
Employment Type:
Full Time
Segment:
Microchannel
Job Category:
Supply Chain and Operations
Work Location Type:
On-site
Job Title:
Sr. Customer Quality Engineer
Job Description:
The Impact You'll Make
As a Customer Quality Engineer, you will play a critical role in strengthening customer trust by ensuring fast, transparent, and effective resolution of quality concerns. You will act as the voice of the customer within our organization, turning feedback and complaints into meaningful improvements across products and processes.
You will directly influence key customer metrics such as PPM performance, response quality, and satisfaction, helping the business deliver reliable and high-quality solutions. Your work will ensure that customer issues are not only resolved—but prevented from recurring.
By collaborating closely with manufacturing, supply chain, and field teams, you will drive root cause problem solving and continuous improvement, contributing to a culture of quality and operational excellence.
What You’ll Be Doing
-
- Lead customer complaint resolution using structured problem-solving (e.g., 8D) to deliver timely, clear, and effective responses
- Collaborate with cross-functional teams to identify root causes and implement corrective actions that prevent recurrence
- Track and communicate quality performance (e.g., PPM, complaint trends) to drive data-based decisions and improvements
- Coordinate containment actions and inspections with internal teams and external partners to protect customers quickly
- Support customer audits and approvals (including PPAP and returns analysis) to ensure compliance and strengthen relationships
What We're Looking For
- Experience in customer quality, manufacturing quality, or engineering roles with direct exposure to complaint handling
- Hands-on knowledge of root cause analysis and problem-solving methods (e.g., 8D or similar tools
- Ability to analyze data and track quality metrics such as PPM, trends, or failure modes
- Strong communication in English
- Bachelor’s degree in Engineering
What You'll Get from Us
- We promote from within and support your learning with mentoring, training, and access to global opportunities.
- You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
- We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
- You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.
Ready to Make a Difference?
If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
Information at a Glance