Loading...

Lead Monitoring Operator

Requisition ID:  20605
Job Location(s): 

Baltimore, MD, US

Job Description

Review, prioritize and confirm alarms in Bugle & AMS (Alarm Maintenance System).

  • AMS Grid Management
  • Assign and prioritize Duties of shift personnel
  • Salesforce Management
  • Will handle business on all levels of service
    • Call Center
    • Dispatch
    • Triage
  • Be available for coverage of all shifts due to emergencies and sickness
  •  
  •  

Job Responsibilities

Responsibilities for this position include, but are not limited to, the following. 

  • Works with  Operations Supervisor to ensure shift staffing levels are maintained.
    • Manage schedules
      • PTO
      • Sick
      • Skill sets need to be appropriately scheduled per shift.
      • Maintain visibility on tardiness.
    • Present proposed shift levels to Supervisor for approval.
    • Keep Supervisor apprised of any changes.
    • Must ensure proper levels of staffing during shift when breaks are taken.
    • Responsible for Shift’s Alarm Handling Performance
  •  
  • Perform (start / finish) shift turn-over and send to Supervisor
    • Email shift turnover (i.e. personnel issues, customer issues, etc…) sent to Supervisor
    • Must perform Shift Status which is sent to Management.
  •  
  • Assist in special monitoring projects as needed.
    • Help perform database backups.
    • Reviewing problematic stores for problems. 
    • Provide necessary training and refresher training to Monitoring Operators
    • Ensure proper training is available to all shift personnel

Background & Skills

The ideal candidate possesses these skills. 

    • Telephone etiquette
    • Strong Communication Skills - English Writing / Speaking
    • Good computer knowledge
      • Microsoft Office tools.
        • Outlook
        • Excel
        • Teams
    • Controller software usage
    • Ability to perform various tasks (Multi-tasking)
    • Great Attendance and reliable

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

 

Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

 

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.

 

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.

 


Nearest Major Market: Baltimore