Inside Sales Specialist - DCS

Job Description

The Sales Support Specialist is an inside sales/analytics role responsible supporting the Climate Solutions Sales team to strengthen customer relationships and maximizing sales. Daily tasks include providing internal support for sales management, customer support, back-office support, project management, tool support, assigned projects and data analytics.  

Job Responsibilities

Responsibilities for this position include, but are not limited to, the following. 

• Act as Acct Manager for a list of no-call Customer accounts to support outside sales.
• Respond to customers regarding pricing, product info, issues, and address in a timely.
• Assist KAMs or directly project manage customer opportunities in CRM.  This includes CRS/SCR/One-pagers (tracking, accuracy, chasing details, priorities, one-stop contact), preparation for complex customer RFQ’s, and meeting participation.
• Internal liaison to CSC/Warehouse: order and sample expediting/price issues/PO handling/etc. and facilitate product shipments as needed if supply challenges occur.
• Analyze data: support team with sales insights, pricing, reporting and data analysis.
• Forecast: collect & submit key customer forecast vs. demand to keep product flowing.
• Customer Creation: create new customers and update existing in SAP.
• Code Creation: create requests for code extensions.
• Samples: coordinate test sample orders/tracking.
• Product Allocation: manage projects as needed.
• Price Tool: train sales, update contacts and address questions related to tool use.
• Support review/revision of inventory levels, safety stock, ROP, Customer segmentation / differentiated list, OSMI, SMI on a regular basis (Fulfillment owns, you support review/revision as needed).
• Inside sales follow up in response to lead generation in coordination with MarCom.
• Operate in a heavily matrixed environment, which requires developing global relationships with multiple stakeholders and providing support where needed.
• Develop and maintain a working knowledge of company products and special projects.

Background & Skills

The ideal candidate possesses these skills. 

• Bachelor’s degree in business, marketing, economics, or finance.
• 5+ years of diverse (OEM, wholesale, end-user) industry related experience in sales or supporting sales function.
• Working knowledge of sales concepts, methods, and techniques.
• Good organizational skills have ability to multitask and handle conflicts in the business.
• CRM, MS Office Suite, SAP, and Salesforce experience.
• Experience with formulas, pivot tables, manipulating large data sets and package insights into plans.
• Power Pivot, Power Bi and Tableau (not required, but a plus).
• Professional, tenacious, and strong, convincing communication skills.
• Creative thinker and should possess ability to resolve critical problems.
• Work in a team environment and take ownership over role’s progression.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.