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Technical Support Engineer- HVAC/R

Requisition ID:  21075
Job Location(s): 

Baltimore, MD, US

Job Description

Danfoss is seeking a customer-oriented, mechanical engineer with the ability to address technical issues over the phone with customers. Candidates should have an interest in learning HVAC/refrigeration systems as well as an interest in providing customer support over the phone.

Job Responsibilities

Responsibilities for this position include but are not limited to the following.

  • Actively participate in technical support call center and utilize Salesforce for customer interaction
  • Provide best in class technical support for Danfoss Cooling Product Line
  • Conduct internal and external presentations to increase knowledge of products and applications. Includes in-person and remote training courses and web videos
  • Develop and maintain technical tools to support customers (documents, videos, etc)
  • Continue to build competencies by attending trainings, conducting research, and remaining motivated to become a product and application expert
  • Periodic site and customer visits to support customer applications as well as the internal sales team technically
  • Become proficient in troubleshooting complex refrigeration and AC systems

Background & Skills

The ideal candidate possesses these skills. 

  • Strong coordination and communication skills
  • Ability to help advance market share against strong competition
  • Ability to balance high demands inherent with multiple customers while managing projects and technical discussions
  • Entrepreneurial as well as strong initiative and ability to lead/drive process improvements
  • Willing and able to travel regionally and internationally (approximately 5-15% travel required)
  • Potential, periodic after-hours emergency phone support (via phone)
  • Bachelor in Engineering (Mechanical or Electrical) or Engineering Technology with preference in Mechanical, Refrigeration, or HVAC
  • Strong interest in learning HVAC/Refrigeration. Preferred experience with industrial refrigeration
  • Experience with MS Office required

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.


Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.


Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.

 

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.

 


Nearest Major Market: Baltimore