Technical Support Engineer

Job Description

Danfoss is currently hiring for a Technical Support Engineer. The Technical Support Engineer position in Danfoss Drives (DPD) supports our local Romanian customers and activities of Romanian sales team in various verticals and applications on Romanian market.

Danfoss engineers technologies that enable the world to do more with less. We meet the growing need for energy efficiency, infrastructure, food supply, and climate-friendly solutions. As a privately held company, Danfoss has grown from a solo enterprise into a world leader with over 41,000 employees worldwide, 100 factories close to our customers and sales in more than 100 countries. Danfoss Drives (DPD) is a world leader in variable speed control of electric motors. Since 1968, variable speed drives have been our business, our focus. We can adapt to any motor technology and supply products in a power range from 0.18 kW to 5.3 MW, both low and medium voltage and we are active in electrification as well. We have been key players on the Romanian Drives market for more, than 25 years.

Danfoss gives you unique opportunities to put your skills to good use, make an impact and shape an exciting career. We encourage employees to take charge, do extraordinary things and run the business like it was their own. We give you opportunities to learn and grow – both professionally and personally – while well maintaining a healthy work/life balance.

We offer you:

• Dynamic working environment with high-engagement organizational culture,
• Challenging tasks and responsibilities to accelerate your professional and personal growth at highly innovative global company,
• Engaged teammates willing to work in teams and share their knowledge,
• Competitive and performance-based remuneration.

Job Responsibilities

Responsibilities for this position include but are not limited to the following.

• Providing best in class technical support of our Danfoss Drives products, solutions, and service to our customers, partners mainly by phone and digital channels,
• Occasional site and customer visits to support customer applications as well as the internal sales team technically,
• Conducting internal and external technical and products presentations to increase knowledge of products and applications,
• Providing support to local sales team and proactively participating in the teamwork,
• Preparing technical solutions, quotations in close cooperation with sales team,
• Maintaining customer data and interactions a CRM system,
• Maintaining local language technical documentation,
• Supporting local marketing activities,
• Participating in the work of East Europe Region technical support team.

Background & Skills

The ideal candidate possesses these skills. 

• Minimum Bachelor’s degree, or equivalent, Electrical/ Electronic Engineering required,
• Good written and oral communications skills, customer-oriented mindset, and good problem-solving skills,
• Team player attitude and proactive, goal-oriented personality,
• Proficient in MS Office applications, like Excel, Outlook, PowerPoint, Word, Teams,
• Native in Romanian language and good English both in oral and written,
• Ability to occasionally travel (approximately 5-10% travel required).

Preferred Qualifications 

• Technical knowledge of Variable Speed Drive and motor technology,
• Technical knowledge of Power Electronics, power conversion,
• Relevant experience in similar position and/or applications.

Employee Benefits

We are excited to offer you the following benefits with your employment:

• Bonus system
• Paid vacation
• Flexible working hours
• Possibility to work remotely
• Pension plan
• Personal insurance
• Communication package
• Opportunity to join Employee Resource Groups
• State of the art virtual work environment
• Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.