Customer Service Representative
Budapest, HU
Job Description
As a constantly growing company, Danfoss is looking for motivated employees who want to work with us on our success. We are looking for a Customer Service Representative to join our diverse team.
The primary function in this role is to provide commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing.
The work is hybrid - at least 2 days of work at Danfoss Budapest location.
#LI-Hybrid
Job Responsibilities
As our new colleague you will:
- Proactively act to understand and solve customer needs and identify solutions to non-standard task/queries
- Be the point of reference for customers for all types of commercial requests
- Solve complex, high impact problems
- Proactively prepare and follow up of quotations, assist in clarification of price discrepancies
- Advise and select available products / part numbers for distributors – help in guiding them to available products
- Proactively communicate in a timely manner with external customers about order status related requests
- Apply extensive knowledge of business processes and systems
- Accept and process sales order schedules and also discrete orders, following established business rules
- Validate orders in the system against customer order reports on a weekly basis
Background & Skills
You bring in the following background and skills:
- Higher education and or relevant experience
- Strong English language skills
- Customer focused mindset
- Organization and time management skills
- Team-oriented problem-solving skills and corrective action methodology
- Proficient in creative problem solving, conflict resolution, and managing priorities
Employee Benefits
We offer you the following opportunities with your employment:
- A modern family business in which our employees can build on a reliable and valuable partnership
- Varied and challenging work in a multinational and innovative company
- Professional and personal development
- Competitive and performance-related salary
Danfoss – Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.