The Impact You'll Make

The CQE team leader will be responsible for developing a high-performing team, driving the strategy for customer complaint resolution, and ensuring customer-specific requirements are met. Your leadership will be critical in strengthening customer relationships, enhancing overall satisfaction, and upholding the company's reputation for quality. 

What You’ll Be Doing

• Lead, mentor, and manage the CQE team. Set performance objectives, manage workload distribution, and support the professional development of your team members.
• Oversee the entire customer complaint management process, acting as the primary escalation point for critical issues. Ensure the team serves as the main quality interface between domestic customers and the factory.
• Direct the team in leading cross-departmental groups (QE, ME, Production) to conduct robust root cause analysis. Ensure the timely delivery of professional 8D reports and other required analysis for all customer issues.
• Supervise the process of receiving, interpreting, and internally evaluating customers' special quality requirements (e.g., standards, marks, packaging).
• Drive improvements in key customer quality metrics, such as response time and complaint recurrence. Track the effectiveness of corrective actions, lead customer satisfaction improvement initiatives, and maintain strong customer relationships at a strategic level.

What We're Looking For

• Bachelor's degree in a mechanical-related field.
• At least 5 years of CQE experience, with 2+ years in a leadership or supervisory role. 
• Strong leadership and team management skills.
• Familiarity with quality management systems (e.g., ISO 9001, IATF 16949) and regulatory requirements.
• Proficiency with mechanical drawings, dimensions, and geometric tolerances; skilled in using common measuring instruments.
• Familiarity with machining, forming (casting, forging), and surface treatment processes.
• Strong analytical and problem-solving skills with the ability to manage complex quality escalations.
• Excellent communication and cross-departmental collaboration skills.
• Strong stress resistance and ability to adapt to frequent business trips.
• Familiarity with DCLC business is preferred.

What You'll Get from Us

1. We promote from within and support your learning with mentoring, training, and access to global opportunities.
2. You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
3. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
4. You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

Ready to Make a Difference?

If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.