The Impact You'll Make
Are you a Customer Service Professional who enjoys helping others? Join our dynamic customer service team at Danfoss, a global leader in engineering solutions that allow the world to use resources in smarter ways. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, perspectives, reflecting the world in which we do business. Our priorities at Danfoss are to take care of our customers, improve the health, working environment and safety of our employees, while striving for an inclusive work environment for all our colleagues. We have close to 100 factories in 20 countries with world-wide sales in over 100 countries. Come be part of our team!
What You’ll Be Doing
- Primary contact for the customer and provide timely information to them.
- Deploy a pro-active approach with our customers via email, phone, and some customer portal updating to assist them in their inquiries.
- Manage customer orders, ensuring they are processed in a timely and accurate manner.
- Work closely with our Sales Account Managers, Plant Personnel, and your Customer Service colleagues as needed.
- Have proficiency using our ERP/CRM/Pricing systems, internal information portals, EDI process report reviews (working with our EDI IT), and other product information processes. Serve as an advisor by providing information and offer suggestions to help our customers.
- There is an avenue to support/manage customer escalations with your Manager, as we work together promoting quality and continuous improvements.
- Possess the skill to be an active listener and have strong relationship building skills.
- Ability to multi-task and work on many different processes simultaneously for our customers.
What We're Looking For
Background & Skills:
- HS Diploma or GED, some college preferred.
- Minimum of 3 years-experience in a customer service role, preferably in a manufacturing environment.
- Strong and proven communication skills (oral & written) and the customer service mentality to want to help others.
- Have attention to details and possess organizational skills. Ability to find information efficiently and is self-driven to research, to help our customers.
- Proficient in MS Office programs.
- Familiarity with SAP software is a plus.
- Problem-solving skill set. Listen, understand, synergize, and act as the voice of the customer (VOC).
- Team attitude, while fostering a positive working relationship with all your colleagues.
- The salary range for this role is 58-65K based on experience, this role can sit in either Plymouth, MN or Van Wert, OH. We are unable to provide relocation or sponsorship for this role.
Why You’re a Great Fit:
- You have a caring and helpful mindset.
- You are upbeat, enthusiastic and help to keep our work environment professional, enjoyable, and fun for everyone.
- You have a thirst for learning and enjoy working for an inclusive & diverse company.
- You appreciate empowerment and take the initiative to help our customers and colleagues.
Applicants Who Stand Out:
- Have previous experience working in a manufacturing or customer service environment, working directly with sales/manufacturing teams to help deliver overall results.
- Can provide examples of process improvements and excellent customer service techniques to assist our customer with their needs.
- Are willing to learn and have a desire for personal and professional development.
What You'll Get from Us
Employee Benefits:
- Bonus system
- Paid vacation / PTO plan
- Flexible working hours
- 401K plan
- Personal medical-dental-life-other insurance plans
- Access to Danfoss Employee Resource Groups (ERG’s)
- Employee referral program
Ready to Make a Difference?
About Danfoss:
“We Engineer Tomorrow - To Build a Better Future”
With leading application know-how, and sustainable innovations, we set out to become our customer’s decarbonization partner, with a focus on long-term value creations!
At Danfoss we are ready for a sustainable transformation. Across the world our smart technologies power industries and cities, secure a reliable food supply, and create healthier, more comfortable indoor climates. We help drive the uptake of renewables for tomorrow’s smart energy systems, where shipping on-and-off highway machinery are powered by hybrid and electric motors.
If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.