The Impact You'll Make

As a Customer Service Representative at Danfoss in Grodzisk Mazowiecki, you will play a key role in building and maintaining strong relationships with our customers. You will be the first point of contact for Polish-speaking customers, ensuring a professional, efficient, and positive service experience. Your work will directly contribute to customer satisfaction, smooth cooperation with internal teams, and the overall quality of our customer service operations.

This role is a great opportunity to develop your communication skills and grow your career within an international organization.

#LI-Hybrid

What You’ll Be Doing

• Managing daily contact with external and internal customers via phone, internal queue systems, and ticketing tools

• Supporting Customer Service activities in both local and international scope

• Identifying customer needs and proposing effective solutions while maintaining high service standards

• Ensuring accurate documentation and smooth information flow between customers and technical teams

• Following Danfoss procedures and actively contributing to process improvements

• Taking responsibility for the quality of your own work and supporting team knowledge sharing

What We're Looking For

• At least 2 years of experience in Customer Service or Call Center environment

• Fluent Polish (written and spoken) – required, as this role involves daily communication with Polish-speaking customers

• Basic knowledge of English (for internal communication and system usage)

• Strong communication and interpersonal skills (written and verbal)

• Customer-oriented mindset and problem-solving attitude

• Good organization skills and openness to change

• Experience with CRM systems (e.g. Salesforce) and/or SAP is an advantage

• Experience in sales or customer-facing roles is a plus

What You'll Get from Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You’ll receive benefits like annual bonus, private medical care, sports card co-financing, life insurance, and additional pension program.
• Hybrid work model available after the onboarding period

Ready to Make a Difference?

If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.