Job Description
Job Title:  Gestionnaire Service Client - F/H
Req ID:  48339
Job Location (Short):  Reyrieux, FRA
Employment Type:  Full Time
Segment:  Danfoss Climate Solutions Segment
Job Category:  Sales
Work Location Type:  Hybrid

The Impact You'll Make

En tant que Gestionnaire Service Client, vous assurez la gestion complète des commandes et le suivi des demandes clients de votre portefeuille, en garantissant un service fiable, proactif et conforme aux standards du groupe.
#LI-AG1

What You’ll Be Doing

  • Gérer le cycle complet des commandes : création, contrôle, livraison, coordination avec usines/CD et transporteurs.

  • Suivre quotidiennement le carnet de commandes et corriger les écarts (retards, anomalies, commandes incomplètes...).

  • Assurer le support client : demandes urgentes, suivi des livraisons, recalage, documentation, coordination avec les équipes internes.

  • Traiter les réclamations clients, les retours marchandises, les litiges de livraison et les blocages de facturation.

  • Mettre en œuvre les processus de livraison et facturation, et garantir la satisfaction client tout au long du parcours.

What We're Looking For

  • Expérience confirmée en Customer Service, ADV ou Supply Chain.

  • Très bonne maîtrise des outils informatiques, ERP et outils de reporting.

  • Aptitude à gérer les priorités et résoudre les problèmes en autonomie.

  • Sens du service client, communication claire, approche collaborative.

  • Anglais niveau B1 minimum.

Ready to Make a Difference?

 

If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
Information at a Glance
Apply now

 

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

 

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.
Apply now