The Impact You'll Make

As our IT Site Support Specialist, you’ll play a key role in ensuring seamless business operations and high end-user satisfaction by delivering world-class IT support to the Danfoss team in Tallahassee, Florida.

At Danfoss, we believe that sustainable progress requires diverse perspectives and continuous learning. In this entry-level role, you will find a supportive environment focused on your personal well-being, professional growth, and inclusive collaboration, allowing you to build a solid foundation for your IT career.

Your impact? By providing end-to-end resolution for technical incidents and service requests, you will directly minimize downtime for both office and manufacturing environments. Your proactive support ensures our local teams remain connected, efficient, and empowered to engineer a better tomorrow.

You’ll collaborate with global IT teams, local stakeholders, and business partners, taking ownership of onsite technical troubleshooting to help us move toward a more efficient and connected future.

What You’ll Be Doing

• Lead the lifecycle of local IT incidents and service requests, driving them to full, end-to-end resolution within defined deadlines.

• Support Danfoss employees in both office and manufacturing environments by troubleshooting hardware, software, and connectivity issues via phone, email, chat, or in-person.

• Collaborate with cross-functional IT teams and business partners to maintain strong professional relationships and align with Global Service Desk KPIs.

• Use your skills in technical problem-solving and customer service to optimize the day-to-day digital experience of our onsite workforce.

• Continuously learn and share knowledge within the team to enhance how we operate, meet performance objectives, and adopt new technologies.

What We're Looking For

• Experience or strong interest in IT technical support, with a fundamental understanding of operating systems, hardware, and network troubleshooting.

• Proficiency in basic IT support tools, ticketing systems, and remote communication platforms, or an eagerness to quickly learn them.

• Ability to work well in both independent setups and collaborative team environments, adaptably moving between office and manufacturing floor settings.

• Strong communication skills in English, with the ability to translate technical concepts into user-friendly guidance via chat, email, or face-to-face interactions.

• A mindset of continuous improvement, proactive problem-solving, and a strong customer-service orientation to achieve performance goals.

What You'll Get from Us

We promote from within and support your learning with mentoring, training, and access to global opportunities.

You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.

We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.

You’ll receive benefits like  annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

Ready to Make a Difference?

If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.