The Impact You'll Make
As a Customer Quality Manager, you will play a critical leadership role in strengthening customer satisfaction and trust by ensuring the quality and reliability of Danfoss products delivered to the market.
Supporting the continuous development of our manufacturing plant in CTM PL01 Grodzisk Mazowiecki, you will lead customer quality activities, mitigate market risks, and drive a strong quality mindset across the organization. Your work will directly contribute to defect-free operations, robust customer relationships, and long-term business success.
What You’ll Be Doing
- Build and promote a strong quality mindset across operations to meet and exceed customer requirements
- Own and manage customer quality KPIs such as PPM, complaint handling time, and PPAP execution
- Lead the PPAP process toward customers to ensure alignment on specifications and delivery of compliant products
- Drive structured problem-solving processes (8D), ensuring effective containment and root cause elimination
- Act as a leader in critical quality cases and customer escalations
- Define and execute a Quality Improvement Strategy aiming toward zero-defect production
- Lead, coach, and develop a team of Customer Quality Engineers (CQEs) responsible for complaint handling and improvement projects
- Identify competence gaps within the team and plan targeted development and training activities
- Inspire innovative, out-of-the-box solutions in mature manufacturing processes and legacy designs
- Lead customer audits and visits
What We're Looking For
We are looking for an experienced and people-oriented quality leader who brings both technical expertise and strong collaboration skills.
You have:
- Minimum 3 years of experience in a customer quality or quality management role
- At least 1 year of proven experience in team management
- A technical university degree (or equivalent professional experience)
- Solid knowledge of ISO 9001 / IATF 16949 and AIAG Core Tools (PPAP, Control Plan, FMEA, APQP); auditor certification is a strong advantage
- Six Sigma certification (nice to have)
- Strong interpersonal, communication, and negotiation skills
- Ability to work effectively in a complex, global matrix environment
- Fluency in English (spoken and written)
- Cultural awareness and confidence in cooperation with international teams and customers
Even if you do not meet all the requirements, we encourage you to apply. We value diverse perspectives and are curious to learn how your experience could strengthen our team.
What You'll Get from Us
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We promote from within and support your learning with mentoring, training, and access to global opportunities.
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You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
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We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
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You’ll receive benefits like annual bonus, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.
Ready to Make a Difference?
If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.