The Impact You'll Make
As our Customer Quality Engineer / Quality Specialist, you will serve as the primary operational quality contact for customers and channel partners in the Taiwan market. Reporting to the Global Quality Manager at Danfoss, you will play a critical role in protecting customer satisfaction and strengthening quality performance across all Data Center Liquid Cooling (DCLC) products.
Your impact will be measured by effective issue resolution, reduction of repeat claims, strong cross-functional coordination, and implementation of robust corrective and preventive actions. Success in this role means ensuring high product reliability, reinforcing customer trust, and supporting continuous quality improvement in the region.
What You’ll Be Doing
- Lead end-to-end customer claim management including problem definition, containment, root cause analysis, corrective actions, and preventive measures, serving as the primary quality interface for regional customers and distributors.
- Attend customer meetings and conduct on-site visits to address quality concerns, providing technical clarification and ensuring correct product usage to prevent recurring issues.
- Define and standardize SOPs for inspection, rework, repair, and containment processes while coordinating with global manufacturing plants to ensure proper corrective action implementation and long-term preventive improvements.
- Drive preventive quality initiatives, support New Product Development (NPD) deliverables including PPAP documentation, and perform cost analysis on claims, warranty, and rework to assess financial impact.
- Act as the local quality coordinator between customers, distributors, engineering, manufacturing, and global quality teams, ensuring alignment across all stakeholders on quality outcomes.
What We're Looking For
- Bachelor's degree in Mechanical Engineering, Quality, or a related technical field with 3–7 years of experience in customer quality, supplier quality, manufacturing quality, or application engineering.
- Hands-on experience with structured problem-solving methodologies (8D, 5-Why, Fishbone) and a strong track record managing customer complaints and field quality investigations.
- Familiarity with PPAP, NPD quality documentation, and the ability to define SOPs for inspection, rework, and containment processes.
- Solid understanding of quality systems, corrective/preventive action processes, and basic cost impact analysis related to quality claims.
- Strong coordination and communication skills across manufacturing, engineering, and customer-facing environments; fluent in English and Mandarin.
What You'll Get from Us
- We promote from within and support your learning with mentoring, training, and access to global opportunities.
- You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
- We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
- You’ll receive a total rewards package that may include a range of benefits, depending on your location and contract type. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.
Ready to Make a Difference?
If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.