The Impact You'll Make
As our Rebate POS Administrator, you'll play a key role in delivering an exceptional customer experience by ensuring accurate and timely Point of Sale (POS) rebate administration for our North America Distribution partners.
You'll help customers receive seamless support, enable efficient rebate processing, and ensure high-quality data that supports pricing excellence across Danfoss Power Solutions.
You'll collaborate closely with Regional Distribution Teams, Account Managers, Pricing Specialists, and global colleagues while taking ownership of POS administration, customer support, reporting, and continuous process improvements that help us operate more efficiently.
What You’ll Be Doing
- Serve as the primary point of contact for North American distribution partners, managing POS submissions, support requests, and rebate processing inquiries.
- Administer the POS rebate process, including customer onboarding, user creation and maintenance, manual data uploads, file updates, and ensuring compliance with standard work processes.
- Partner with Account Managers, Pricing Specialists, and customers to resolve escalations, troubleshoot submission issues, and deliver timely, high-quality customer support.
- Monitor POS submission status, generate reports, identify missing submissions, and maintain accurate rebate data to support business operations.
- Support ongoing digital transformation initiatives by participating in testing of new rebate solutions, training users, and contributing to continuous process improvements
What We're Looking For
- Bachelor's degree or equivalent business experience with at least 3 years of experience in customer service, preferably within a manufacturing or industrial environment.
- Strong customer service mindset with excellent verbal and written communication skills in English and the ability to build positive customer relationships.
- Experience working with data and business systems, with strong Microsoft Excel skills; exposure to SAP and Salesforce is an advantage.
- Ability to quickly learn business processes, digital platforms, and standard operating procedures while managing multiple priorities with accuracy.
- A collaborative, quality-focused, and problem-solving mindset with the confidence to work across global teams and deliver results in a dynamic international environment.
- This position supports customers across North America and therefore follows a 12:00 PM – 9:00 PM IST work schedule.
What You'll Get from Us
- We promote from within and support your learning with mentoring, training, and access to global opportunities.
- You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
- We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
- You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.
Ready to Make a Difference?
If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.