The Impact You'll Make
At Danfoss, we believe that quality is the foundation of trust. As our Senior Manager, Global Customer Quality, you will be the guardian of our customers’ perceived quality, ensuring world‑class standards of satisfaction and driving continuous improvement across our global operations.
You’ll bring the voice of our key customers directly into our factories, shaping decisions that impact global operations.
Our team has a global mindset, working in collaboration across sites and functions. We are learning and developing every day by challenging the status quo, embracing inclusion and diversity to improve our ways of working. Every day, you’ll focus on quality awareness, bridging colleagues and knowledge, and being in dialogue with global peers to drive customer oriented improvements.
This is your opportunity to make a strategic impact — guiding teams, processes, and relationships to deliver worldclass quality. If you thrive on solving complex challenges, building trust, and leading change, this role will put you at the heart of Danfoss’ mission.
What You’ll Be Doing
- Develop and implement a comprehensive customer quality strategy aligned with organizational goals
- Act as the primary interface with key customers on critical quality matters, ensuring alignment on requirements and specifications
- Drive quality mindset with preventive actions with data driven decision
- Lead process optimization and continuous improvement initiatives across sites and hubs
- Mentor and guide a high-performing customer quality team, ensuring skills match both organizational needs and customer expectations
- Lead customer quality strategy at the business unit level, aligning it with organizational goals and customer expectations
- Act as the primary interface with key customers on critical quality topics, new business opportunities, and escalations
- Oversee end‑to‑end customer quality performance, ensuring preventive actions and data‑driven decisions
- Mentor and develop high‑performing quality teams across sites and hubs, fostering collaboration and capability growth
- Drive continuous improvement and process optimization initiatives that enhance customer satisfaction and operational efficiency
What We're Looking For
- Proven experience in quality leadership within a manufacturing or engineering environment
- Strong skills in customer relationship management, with the ability to build trust and influence at all levels
- Expertise in quality standards and processes, including preparation for customer contracts
- Proficiency in problem solving methodologies such as 8D, with a Gemba mindset
- Ability to analyze complex data, identify trends, and translate insights into actionable improvements
- Excellent communication and leadership skills, with a track record of cross functional collaboration
What You'll Get from Us
- We promote from within and support your learning with mentoring, training, and access to global opportunities.
- You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us
- We strive to create an inclusive work environment where people of all backgrounds are respected and valued for who they are.
- You’ll receive benefits like annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about -we think they’re great.
Ready to Make a Difference?
If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.