The Impact You'll Make
You play a key role in keeping critical service operations running smoothly across Scandinavia. By coordinating complex service cases end to end, you help ensure customers in Denmark, Norway, and Sweden receive reliable, timely support when it matters most.
Your work directly protects delivery performance and customer satisfaction. You bring structure, calm, and clear priorities to a dynamic service environment, enabling technicians, partners, and internal teams to do their best work.
Through your daily decisions and continuous improvement mindset, you help strengthen Danfoss’ service experience and long-term customer trust across the region.
What You’ll Be Doing
- Coordinate end-to-end service cases across Scandinavia, from request creation to successful closure, ensuring smooth execution and clear ownership.
- Schedule and dispatch field resources and partners, making daily prioritization decisions to respond to changing customer needs and exceptions.
- Act as the primary customer contact, providing proactive updates, managing expectations, and handling escalations professionally.
- Follow up on execution and documentation, ensuring service work is completed on time and closed with high-quality, accurate information.
- Identify and drive operational improvements that reduce delays, improve collaboration, and enhance the customer experience.
What We're Looking For
- Experience in service coordination, service operations, or technical customer service within a field service or industrial environment.
- Strong ability to manage multiple cases and shifting priorities while maintaining structure and focus.
- Clear and confident communication skills with customers, technicians, partners, and internal stakeholders.
- Confidence to take operational decisions, resolve issues, and escalate when needed to protect delivery and quality.
- Fluency in Swedish and English; additional Scandinavian languages are an advantage.
What You'll Get from Us
At Danfoss, you’ll join a collaborative and international service organization where your contribution is visible and valued. We offer a role with real operational influence, close collaboration across countries, and opportunities to grow your coordination and leadership capabilities.
You’ll work in a culture built on trust, inclusion, and continuous improvement, supported by knowledgeable colleagues and a strong purpose: driving sustainable solutions and reliable service for our customers across the region.
Ready to Make a Difference?
If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.