The Impact You'll Make
Follow and handle service cases, manage spare parts inventory, support on service report and dashboard.
What You’ll Be Doing
1. Follow and handle service cases
2. Manage spare parts inventory
3. Support on service report and service dashboard
4. Handle some problems encountered in the operation of service partners and engineers
5. Service quotation and payment
6. Service contract operation and management
7. Service partner maintain and management
8. Handle raw material requests
9. Regular check and scrap defective products
10. Coordination on global emergent service requests
11. System setting for warranty
13. Others (other operations related to service system issues and processes)
What We're Looking For
Education Background：Bachelor's degree or above in related majors.
Work Experience：At least 2 years of relevant work experience.
Professional Skills：Proficient in operating Salesforce and SAP systems, with the ability to use the systems to complete daily work efficiently.
Soft Skills:
Strong team cooperation spirit, able to actively collaborate with team members to achieve project and work goals.
Excellent customer service awareness, committed to providing high-quality service for internal and external customers, and maintaining good customer relationships.
What You'll Get from Us
- We promote from within and support your learning with mentoring, training, and access to global opportunities.
- You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
- We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
- You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.
Ready to Make a Difference?
If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.