Job Description
Job Title:
Customer Service Analyst/Order Entry
Req ID:
50206
Job Location (Short):
Apodaca, MEX
Employment Type:
Full Time
Segment:
Danfoss Climate Solutions Segment
Job Category:
Sales
Work Location Type:
On-site
The Impact You'll Make
As a Sales Administration Analyst, you will be at the center of our customer experience, supporting U.S. customer service teams with accurate and timely order management. Your work will directly influence how quickly and effectively our customers receive the solutions they need.
You will help reduce escalations by maintaining proactive communication and ensuring issues are resolved before they become critical. Your attention to detail and responsiveness will strengthen trust between Danfoss and our customers.
By combining systems expertise with a service mindset, you will play a key role in delivering a seamless, reliable, and high-quality customer journey.
What You’ll Be Doing
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Process customer orders accurately and on time to ensure smooth fulfillment and delivery
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Respond to inquiries on order status, pricing, and availability to support customer decision-making
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Manage and resolve cases in Salesforce to deliver fast and effective solutions
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Execute transactions in SAP aligned with customer requirements and operational standards
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Collaborate with U.S. customer service teams to align priorities and prevent escalations
What We're Looking For
- 1 year of experience in customer service/data entry handling orders, calls, and email-based inquiries
- Fluent English communication skills (written and spoken)
- Ability to work with systems such as Salesforce or SAP
- Strong communication and interpersonal skills with a customer-focused mindset
- Self-starter with the ability to prioritize tasks and manage time effectively
What You'll Get from Us
- We promote from within and support your learning with mentoring, training, and access to global opportunities.
- You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
- We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
- You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.
Ready to Make a Difference?
If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
Information at a Glance