Short Description
This role serves as the first point of contact for customers, handling inquiries, processing orders, and resolving issues in a timely and professional manner and plays a critical role in maintaining customer satisfaction and loyalty by ensuring a smooth and responsive service experience.
Responsibilities often include managing order entry, coordinating delivery timelines, and escalating complex issues to appropriate internal teams.
What You’ll Be Doing
1. Handle customer inquiries and order management
2. Resolve customer issues and complaints
3. Ensure timely and accurate service delivery
4. Maintain customer satisfaction through frontline support
5. Collaborate with internal teams to meet customer needs
What We're Looking For
1. Strong oral and written English capability
2. Bachelor degree in Engineering
3. Experience 3-5 years on customer service
4. ERP & CRM experience
5. Strong working knowledge of Microsoft Office package. Including (Excel, Word, PowerPoint, and Python)
What You'll Get from Us
- We promote from within and support your learning with mentoring, training, and access to global opportunities.
- You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
- We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
- You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.
Ready to Make a Difference?
If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.