Service Manager

Job Description

An exciting opportunity has become available for a Service Manager to lead our Service team located in the South Eastern Suburbs.

In this position you will focus on growing our service business by promoting the service offerings through our service partners as well as our national sales teams.

You will also be responsible for managing the technical support and service team to ensure that they deliver high level of support to our customers.

Job Responsibilities

Your key responsibilities will include, but are not limited to, the following:

• Ensure effective execution of DrivePro® Life Cycle Services focusing on customer satisfaction.
• Promote DrivePro® Life Cycle Services to increase our market share and achieve growth targets.
• Work closely with Service Partner Network to ensure satisfactory service is delivered across states.
• Ensures control over all management/administrative aspects of provided services.
• Ensure the team provide prompt and quality Pre-Post Sales technical support.
• Perform regular analysis & evaluation on all cases logged on SalesForce to make recommendations to reduce the cases raised. 
• Identify training needs by evaluating the strengths and weaknesses of the support and service team and service partners to meet the required levels to support Danfoss Pacific’s customer base.
• Keep ahead of the industry’s developments and apply best practices to areas of improvement.
• Recommend optimum spare parts inventory level for all our Product portfolio and review obsolescence on a yearly basis.

Employee Benefits

What we offer

When you join our team, you will be offered the following current benefits:

• Participate in the annual incentive scheme
• Paid parental and partner leave
• Access to the Employee Assistance Program
• Opportunity to join Employee Resource Groups
• Employee Referral Program
• Employee Recognition Programs
• Access to Leadership Development Programs

Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills:

• Qualifications in Electrical Engineering or Electrical background. 
• Demonstrated experience in leading a small team (up to 10 employees) in a technical service team 
• Experience in providing customer service support
• Demonstrated knowledge of Drives & Softstarter products in their life cycle
• Strong client-facing and communication skills 
• Advanced troubleshooting and multi-tasking skills
• Computer literacy in an ERP package (SAP or similar) 

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.